Stephen Perry Posted June 28, 2018 Report Share Posted June 28, 2018 Yes, John London, it's indeed nonsence. But in the US being armed with knowledge ahead of time is essential. And I can always call someone and they'll talk to me and tell me what I need to know, because I'm in the club. Kind of sucks, but there are real jerks here disguised as customers! And suppliers. Not many, just doesn't take many! Quote Link to comment Share on other sites More sharing options...
BarryD Posted June 28, 2018 Author Report Share Posted June 28, 2018 Just to close out my part. I am sending out the check in the morning. Overnight with a tracking#. Barry D Quote Link to comment Share on other sites More sharing options...
David Burgess Posted June 28, 2018 Report Share Posted June 28, 2018 23 minutes ago, BarryD said: Just to close out my part. I am sending out the check in the morning. Overnight with a tracking#. Barry D Thanks for being an asset towards a positive reputation for our business, Barry. It sounds like Stephen is trying to do that for the law business, too. Quote Link to comment Share on other sites More sharing options...
BarryD Posted June 28, 2018 Author Report Share Posted June 28, 2018 Thanks David. Our reputations are what speaks of us as individuals. Quote Link to comment Share on other sites More sharing options...
martin swan Posted June 29, 2018 Report Share Posted June 29, 2018 9 hours ago, BarryD said: Thanks David. Our reputations are what speaks of us as individuals. I'm sure you have made the right decision. Customers can be very irksome sometimes, and in a lean month this kind of thing can make one want to punch the wall. It can be difficult to rise above it, but that's what you have done. Quote Link to comment Share on other sites More sharing options...
Julian Cossmann Cooke Posted June 29, 2018 Report Share Posted June 29, 2018 What David said, BarryD. Quote Link to comment Share on other sites More sharing options...
Bill Merkel Posted June 30, 2018 Report Share Posted June 30, 2018 On 6/28/2018 at 6:23 PM, David Burgess said: Thanks for being an asset towards a positive reputation for our business, Barry. It sounds like Stephen is trying to do that for the law business, too. The second part will be a lot harder. Quote Link to comment Share on other sites More sharing options...
David Burgess Posted June 30, 2018 Report Share Posted June 30, 2018 6 hours ago, Bill Merkel said: The second part will be a lot harder. Quote Link to comment Share on other sites More sharing options...
Don Noon Posted July 2, 2018 Report Share Posted July 2, 2018 On a somewhat related question... If a client decides that the newly built instrument for them isn't what they wanted, but still want you to try again, do you keep them at the top of the waiting list, or do you make them start over at the bottom? And what about price agreements? Quote Link to comment Share on other sites More sharing options...
deans Posted July 2, 2018 Report Share Posted July 2, 2018 If you have nothing in writing, I see no reason not to refund the full amount. What have you lost? Perhaps you could deduct some expenses dealing with the situation. But on the other hand you had access to his capital for 4 years, sounds reasonable to refund. Quote Link to comment Share on other sites More sharing options...
uncle duke Posted July 3, 2018 Report Share Posted July 3, 2018 2 hours ago, Don Noon said: On a somewhat related question... If a client decides that the newly built instrument for them isn't what they wanted, but still want you to try again, do you keep them at the top of the waiting list, or do you make them start over at the bottom? And what about price agreements? Two things come to mind that could help you eventually. 1. Concentrate on the task at hand. 2. Footsteps costs money and time. Quote Link to comment Share on other sites More sharing options...
BarryD Posted July 3, 2018 Author Report Share Posted July 3, 2018 13 hours ago, Don Noon said: On a somewhat related question... If a client decides that the newly built instrument for them isn't what they wanted, but still want you to try again, do you keep them at the top of the waiting list, or do you make them start over at the bottom? And what about price agreements? Hey Don, I have had this happen a few times. They like the sound but the varnish is too "pretty" or too dark. I let them keep the violin until the "new" one is ready. Since they had to wait originally I work the new violin in at the top of the list. Quote Link to comment Share on other sites More sharing options...
Bill Merkel Posted July 3, 2018 Report Share Posted July 3, 2018 If the rejected fiddle went to the next customer down, and the next instrument went to the person who rejected the fiddle, then nobody has to wait any extra time. Plus the rejecter guy doesn't have to wait all over (if could be years). Quote Link to comment Share on other sites More sharing options...
LCM Posted May 14, 2021 Report Share Posted May 14, 2021 Hi Barry, Without a written contract, I would have made the refund in full. You'd have a happy camper who will sing praises of your violin for life, even though he acquired it 2nd hand. He may like it so much that he'll want to eventually place an order. If he's too much of a pain in the @$$ to deal with, send him to your competitors and let him waste their time. Peace. Quote Link to comment Share on other sites More sharing options...
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