shsu Posted June 5, 2007 Report Share Posted June 5, 2007 The buyer in Korea sent me an e-mail saying that the repaired violin I sold him has problems. It shows bubbling, smelly and sticky varnish overall and the neck/fingerboard is crooked to the side. Everything is fine before I airmailed it. I am asking for photos and might post them here later. What could be the cause? Heat damage? Anything else? Quote Link to comment Share on other sites More sharing options...
Michael K. Posted June 6, 2007 Report Share Posted June 6, 2007 I canot believe something happen with the varnish if it is a older Violin with full harden varnish. How should the damge done AND the crooked fingerboard together. I send my new Instruments around the world. Never happen anything when all is safe packed. Just wait for photos. Michael violin-cello.com Quote Link to comment Share on other sites More sharing options...
priya Posted June 6, 2007 Report Share Posted June 6, 2007 Insist on photos and insurance. My guess is the Korean Customs Service was the culprit, maybe they micro waved it or steamed it. The Customs Service in Korea are very hands on and generate alot of complaints. Always get your export sales fully insured and declare the full value with US Customs. Always do the right thing and close your ears to the complaints of your foriegn buyer about import tax issues. Quote Link to comment Share on other sites More sharing options...
shsu Posted June 6, 2007 Author Report Share Posted June 6, 2007 Photos from the buyer. Looks very minor to me. Maybe he complains trying to recover some money from me or insurance. Quote Link to comment Share on other sites More sharing options...
shsu Posted June 6, 2007 Author Report Share Posted June 6, 2007 Photos Quote Link to comment Share on other sites More sharing options...
shsu Posted June 6, 2007 Author Report Share Posted June 6, 2007 This sounds more like a scam to me now. I asked the buyer to bring the violin and packaging to Korean post office for damage report/insurance claim. Guest what? He said that violin was brought to violin shop for examination and "repaired" without his authorization. So it's might be hard to show to prove damage now. It's amazing that he can take photos, visit violin shop and have it repaired in one day. So efficient!! Now I am in a mess. What can I do on this Ebay transaction? Quote Link to comment Share on other sites More sharing options...
Jacob Posted June 6, 2007 Report Share Posted June 6, 2007 I would imagine that if the violin was worked on without your consent you are not liable for any costs or damages. Quote Link to comment Share on other sites More sharing options...
Mike Margolis Posted June 6, 2007 Report Share Posted June 6, 2007 get ready to get and give a negative feedback. Such is life on ebay. Quote Link to comment Share on other sites More sharing options...
matzstudio Posted June 7, 2007 Report Share Posted June 7, 2007 you should keep in mind that proof of damage is not down to you, the seller, but down to the buyer. the pics you posted only show mirroring effects or dustcorns or such to me, really. Quote Link to comment Share on other sites More sharing options...
shsu Posted June 7, 2007 Author Report Share Posted June 7, 2007 The insurance claim was rejected after inspection. Now the buyer wants me to be liable (partial or full, don't know yet) for cost of repair which, I don't know, is indeed needed or not. What you recommend as an Ebayer? Buyer already gave me a positive feedback after violin was mailed out. Quote Link to comment Share on other sites More sharing options...
C.B.Fiddler Posted June 7, 2007 Report Share Posted June 7, 2007 If it was repaired without his authorization, he needs to keep his quarrel with the shop that did the work without asking him. I feel that your liability in this situation has ended. I would chalk it up to "one of those customers" and move on. It's great that you are concerned, though. You must be one of the good guys on ebay Quote Link to comment Share on other sites More sharing options...
M_A_T_T Posted June 7, 2007 Report Share Posted June 7, 2007 quote: Originally posted by: C.B.Fiddler If it was repaired without his authorization, he needs to keep his quarrel with the shop that did the work without asking him. I feel that your liability in this situation has ended. I would chalk it up to "one of those customers" and move on. I agree, plus you really have nothing to loose as you already got your positive feedback. Quote Link to comment Share on other sites More sharing options...
matzstudio Posted June 7, 2007 Report Share Posted June 7, 2007 ignore it, ignore it, if you feel good about it! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.