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Return/Report Mislabeled Instrument?
newtonSDG posted a topic in The Auction ScrollWith two violinists in our family both in need of instrument upgrades, our family bought an ebay violin that needs to be returned by Friday. How should we document our dissatisfaction with this instrument in case the seller doesn't follow through with refund? In rush to get off on week-long trip with five children, trusting seller’s 14-day return policy, we bid on what we thought might stand chance of having nice voice since seller’s only other current merchandise was a “quality” old bow, leading us to suppose that instrument had once been used by a sincere musician. We've politely communicated to seller that we wish to return. Seller so far has been courteous and asked no questions. Issues: poor sound, painted purfling, no corner blocks, etc. We live hours from any luthier who might certify any of these observations. Of course, we realize that a potential problem in the return is that the vendor might argue that he did not misadvertise these. However, this seller appears to us to have a veritable history of similar intent to deceive. In addition to being mislabeled, the violin has been convincing branded on the button. A day too late we discovered ways to check past offerings by this seller who we are now convinced is an expert in branding, We also believe we’ve found at least one other name he uses on ebay to perpetrate the same “fraud.” Our seller purports to ship from Canada and has shipped in past from Hong Kong, but we have street-viewed the suburban house (IN) which matches his current return address. By the way, the seller used only his last initial in the return address. As a stretched family, we can’t take this much further but feel some responsibility to prevent others from being similarly misled by this individual. If we pursue a refund, how can we prevent him from rebaiting the trap? (Being recently out of town leaves us in a tight time crunch, but the car trip was opportunity for much Googling. Learned a lot about violins! Appreciated reading related posts on this site. Also happened upon another pretty odd though perhaps purely coincidental point of overlap between our seller and one that was “unplugged” a whiile back ..not sure whether it's appropriate to mention the particulars) Still amazed that we fell for this! We repeatedly turned down a relative’s offers earlier this year to help us move our youngest into a full-size cello via ebay (we said we wouldn't even consider buying without firsthand checking the workmanship, tone, playability! After months of searching, we finally found decent student cello. On a trip to NO have its open seams repaired, we killed time by stopping in a junky guitar shop and perusing their recently acquired consignment collection of old violins (items that had been sitting for years in violin shop that just closed in another part of LA). After trying out evidently old instruments, two with grafted scrolls, we didn't find superior tone,but did find too much encouragement to look around!