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  1. Hi Barry, Without a written contract, I would have made the refund in full. You'd have a happy camper who will sing praises of your violin for life, even though he acquired it 2nd hand. He may like it so much that he'll want to eventually place an order. If he's too much of a pain in the @$$ to deal with, send him to your competitors and let him waste their time. Peace.
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