Cathy12

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About Cathy12

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  1. Since a couple of people have opined that the discussion may have gone on too long, I won't take another whack at this dead horse, however much I might want to. I just want to thank each and every one of you who posted and to assure you that I read every post in this thread several times, trying to glean as much wisdom as I could from your words. I appreciate that you all put both thought and time into your answers, and I value that. May your tribe increase.
  2. Of course they would look in unlikely places if they believed you left a bow. Here's another way it could go. Clerk A takes my bow in for rehair/repair but refuses my request for a claim check. I come back later, and ask Clerk B for my bow. Clerk B looks and does not find my bow anywhere. Clerk B has never seen me before, but since he can't find my bow, he calls the owner or manager. The owner or manager doesn't know me either, but he checks with the employee who does the bow work. That person says, "I have not worked on a bow for Cathy Twelve." The manager comes back to me and says, "I don't believe you left your bow with us, perhaps it was with another shop?" Now what do I do? How do I convince them that I left my bow with them? If I had a claim check, at that point, the manager would start to take a little more responsibility for finding my bow, which is all I really want. Without a claim check, he can send me away empty-handed, and why wouldn't he? Suppose Clerk A is dishonest and hid the bow until he left and did not put it into the system. Even if I come back when Clerk A is on duty, I'm not getting my bow back. There are so many things that could go wrong. I am trusting people that really don't know me and that I don't know with something that, to me, is very valuable. Why shouldn't I be concerned about getting my property back? I do agree with you that a receipt should be given when requested, but that was not my experience, and I was trying to find out from the shop's perspective why I should not be concerned by that. It seems that some here think a claim check is a very good idea and others think it is not necessary. Toss up.
  3. For some reason, I don't feel like I ever made this clear. The reason I want the claim check is so that I can give the shop clear proof that I left something there to be worked on. If I don't have a claim check, and they don't believe me, how would I resolve this problem? If in the worst case, I have to call the police, the police are going to say that there is no evidence I left anything with the shop. More relevant, though, is that I need for the shop to take the responsibility of FINDING my bow when I come in. If they don't remember me leaving it and they can't find it, why on earth would they make a more thorough search? But imagine if I present a claim check, then don't you think they will start looking in the unlikely places for it? Jeffrey, I do appreciate your comments. I'm just on a different path than you want me to be on. I want my bow back! I don't care that some shop might be able to help me attain my goal; I don't really think in the case of a rehair they can do that better than I can do it myself, because I already know where to get the best rehair. I just want a claim check so I can be sure the shop knows I am not making a false claim.
  4. Absolutely. I prefer to keep on good terms with the luthiers I use. I'm entrusting them with some of my most valuable possessions.
  5. Ah, I'm beginning to see why you think I should be dealing with the shop that I trust. It sounds like you think I want the claim check so that someone will be "on the hook" so to speak if something went wrong and the bow was lost. Well, yeah, ultimately I would want them to "make good" in some way if they screwed up my bow or lost it. However, the shop that I trust would do so with or without a claim check. I think most shops would. Even if they used the best shop to rehair my bow, I still would not want to do it this way. I have access to the same luthiers they do, so there is no reason for me to add another party into the transaction. But most importantly, what I really want is MY bow back. I want MY bow. I don't think that is unreasonable. By transferring my bow to another shop to work on it, it dramatically increases the possibility that I can't get my bow back. That just makes it worse in my opinion. Now if we can't find the bow, we're not limited to just the one shop and everyone that has access to that shop. Now we have to search two shops, and maybe every stop in between, whatever vehicle was used to transport the bow, question employees in two shops, AND to make things worse, the people in the second shop don't know me and maybe don't care about my particular bow. They may have in their minds "if we can't find the bow, there's always insurance." See, at the end of the day, if you said to me, "here's $3000 to replace your bow which I can't find," I would not find that to be adequate compensation. If you are a musician, you will appreciate how much time it takes to find a good bow. And since the monetary value of bows only roughly correlates with how they play, there's a chance that I can't even find a bow for $3000 that plays as well as the bow that I have now. It does not compensate me to just replace the market value of my bow. You can never, ever replace my time, which is in short supply. Then there is the "operating costs" of finding a bow. I'm going to be driving either to the post office or other shops multiple times. The time and cost of searching is going to be MY burden, not the shop's. Ignoring your observations? Where is that coming from? I have responded to more of your posts than anyone else's. Could you be saying that by not taking your advice, I'm somehow ignoring it? I'm not ignoring it, I'm trying to learn from it. I think we have different ideas about how a problem should be resolved. That's natural, because you are a business owner and I am a customer. It's completely reasonable that we would see this very, very differently. I don't expect you to learn anything from what I am saying or change the way you do business. But that doesn't mean I think you are ignoring what I am saying.
  6. What happens if you can't find the bow this person claimed they left? Seems to me at that point you would say, "do you have your claim check" except that you don't issue those. If you did, then the burden of proof shifts to THEM. If you don't give out claim checks, I do not see why the customer should have to prove anything, or indeed, how they could.
  7. The issue is not about returning work that was not completely satisfactory. I am fine with my response to that. All I am really trying to do is get perspective from the other side about why claim checks are not necessary in the minds of some shops. In particular, I am concerned about leaving my bow with a clerk in the front who is not doing the work and who might not be on duty when I return. If I don't have any proof that I left my bow, and if somehow my bow got lost in the system or on someone's bench or untagged, how do I know I will get my bow back? And how do I know that the clerk who has never seen me before will believe me when I said I left a bow there that I would like to have back if he or she cannot find my bow? I'm not sure why some people don't understand why I would be concerned about this.
  8. Where are you getting this? I have never had reluctance to tell that particular shop owner anything. I am wondering if you never quite understood that I never actually took my bow there to be rehaired?
  9. Brian, you don't owe me any apology. I actually thought the shoe repair analogy was more on target than just about anything else. Not all the luthiers here know me by sight. And that's why I feel like I'd prefer some proof. The shoe repairman might be unlikely to know which shoes belonged to which customer. That's exactly the issue here, so I thought the analogy added to the conversation. I do hope my response did not make you feel bad in some way. I don't know why it would, but maybe you thought I took your comment wrong.
  10. Do you provide a written estimate for a bow rehair, as well? Is your shop large enough that a customer could come in one day, leave a bow for repairs, and come back for it another day and not be recognized by someone working at the front on that day? How would you handle it if you did not recognize the person?
  11. Well, if I had been willing to go back and say I wanted it done again, I would have done that. I was not willing to do that for a variety of reasons. I almost hesitate to address this because it was not intended to be part of my question, which is how to either get a claim check when refused, or to be OK with that without the claim check. You have a small shop, so you are able to know all of your customers. I'm far more concerned about large shops were people take in stuff in the front, and someone else works on it in the back.
  12. I am guessing it is worth at least two thousand, maybe as much as three thousand. I don't think that should matter, as your comment about the old shoes indicates. The bow is valuable to me, even if its value on the market is small, because I like the way it plays.
  13. I think there are other issues that I'm not going to go into, because I would be speculating about relationships between various luthiers here, and I am not willing to do that. Also, the first shop did not ever have my bow for rehairing, so I had no grievance against them. In general, I do not stick my nose into other people's business. It is not my business where they might sub-contract repairs they can't do UNTIL it is on my equipment. At that point I would have a discussion with them about whether my perception (based on a single rehair job) of the other shop is accurate. I try to remain open to other views because I know I don't have a corner on all of the relevant information.
  14. I am not having a communication problem with this shop!
  15. Does the customer get a claim check, or do you just let them watch the item be tagged?