Got a "supprise" e-mail from ebay letting me know my e-mail address was approved for change and use the ...link if I did not authorize (& I didn't). Shocked, I went to the link and filled out a form. Then, I looked at my account and over $200 fees were added and I hadn't put anything on e-bay for a few weeks and should have had a small surplus in my account. No phone number to call, of course. I went to an online e-bay chat and asked how to get to e-bay security. Someone popped in with a link to ebay safeharbor. I opened that chat and asked if that was the right place. It wasn't but, when I explained, they transferred my chat session to an account manager. I explained and went through a long dialog so they could be sure I was the 'real' account holder. Within 15 minutes, they cleared everything, my account, about 50 items that "someone else" listed on ebay in my name, and my anxiety. Bottom line is to change p/w often and read those emails, they are not all "special offers".
I sure was impressed at their speed and help.
Regis